Count Room Floor Manager

Resorts World Las Vegas LLC; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Resorts World NYC is seeking a Count Room Floor Manager to lead drop and count room operations, supervise staff, and ensure regulatory compliance across gaming controls. The role involves performance reviews, scheduling input, and enforcing company policies.

The candidate will demonstrate strong leadership, integrity, and English fluency, with prior money-handling and casino experience preferred. On-site position with standard hospitality environment expectations.

Qualifications

• Must be able to read, analyze and interpret documents, maintain discretion and confidentiality.
• Fluent English required; second language a plus.

Responsibilities

• Supervise drop and count room activities ensuring regulatory compliance.
• Direct staff, conduct performance reviews, and assist in scheduling.
• Maintain logs, reports, and documentation; ensure safety and training.

Education

High school diploma or equivalent

Associate’s Degree in Business or related field

Two years supervisory or management experience in casino or related department

Job description

Job Responsibilities

Job Description

The Count Room Floor Manager is responsible for managing all facets of the drop/count operations, safeguarding and accounting for all casino money drops and organizing and maintaining all drop boxes; directing and developing staff; preparing and conducting performance reviews; providing direction and guidance for the department; and assisting in the development of schedules, assignments, and paid time off. The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

License Level: This is a key license position.

Essential Duties and Responsibilities

• Supervise, lead and direct drop and count room activities, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
• Supervise subordinate Count room Coordinator and performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions
• Ensure employees are trained to work safely and efficiently within current regulatory guidelines
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
• Prepare, maintain, and submit essential paperwork and reports
• Oversee Count Operations applicable functions on any assigned shift.
• Maintain logs and other required documentation including but not limited to; drop reports, maintenance records, attendance reports, and associate incident documentation.
• Monitor and maintain all equipment/tables that are used in the operation of count room function.
• Work with the Count rooms Operation's Management to ensure efficient and accurate operations of the department and correct any noted deficiencies.
• Properly and safely use equipment used during the daily operations of the count room including but not limited to the currency sorting machine, calculators, carts, etc.
• Attend periodic meetings and training sessions.
• Demonstrate and provide outstanding customer and employee relations at all times.
• Present oneself in a neat and clean appearance at all times.
• Perform other duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request. Must have the ability to maintain discretion and confidentiality

Work Environment:

The work environment characteristics described here are representative of those that exist while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.

• Associate’s Degree in Business or closely related field

  • OR Two (2) years' experience in a Supervisory position or equivalent
  • OR Two (2) years' management experience in the hiring position's Department

• Five (5) years' related work experience in a money handling setting required

• Three (3) years' related experience in a Casino count room setting preferred

• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.