Shift Manager Count Team (Drop Team Shift Manager)

Resorts World Catskills; Village of Monticello (NY); Hybrid; USD 56,000 - 69,000; Full time

Job summary

Resorts World Catskills in Monticello, NY is seeking a Shift Manager Count Room to oversee count room operations, ensure the accuracy of cash counts, and enforce gaming regulations. The role requires 3–5 years in a slot technical or guest service environment, with at least 3 years in a supervisory capacity within a high-volume resort casino, and knowledge of slot systems.

Candidates must be able to stand for extended periods, lead a team, and obtain/maintain the New York State Gaming Commission

Qualifications

• Three to five years in a slot technical or guest service field.
• Minimum three years in a supervisor/manager role in a high-volume resort casino environment.
• Proven experience with slot machines and slot performance systems.

Responsibilities

• Ensure the integrity of all Count transactions.
• Assist in table games count and slot drop; reconcile gaming revenue.
• Prepare reports and transfer sheets; reconcile totals.
• Maintain knowledge of Gaming Commission rules and company policies.
• Manage Drop Count department staff; maintain records and reports.
• Resolve Count disputes through thorough research.
• Attend departmental meetings and communicate information.
• Recruit, train, coach, and counsel staff; ensure confidentiality.
• Stand for extended periods and supervise subordinate staff.
• Operate currency/voucher counting equipment and computers.

Skills

Supervisory experience

Slot knowledge

Reconciliation skills

Education

High School Diploma or GED

BA/BS in related field

Tools

Slot performance systems

Casino accounting software

Job description

Job Category: Resorts World Catskills

Requisition Number: SHIFT003038

• Full-Time
• Salary : $62,353.20 USD per year

Locations

Showing 1 location

Monticello, NY 12701, USA

Description

Position Overview

The Shift Manager Count Room is responsible for overseeing aspects of the Count Room such as table games count, slot drop pick-up, transferring the slot drop to the Count Room; ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

Essential Functions

• Ensures the integrity of all Count transactions
• Assists in table games count and slot drop, counting money, and reconciling gaming revenue
• Prepares various reports, transfer sheets, reconciles all totals to the Soft Count Summary; forwards all information to appropriate individual(s)
• Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
• Manages team members of the Drop Count department. Maintains all records, reports and other required paperwork in the Count Department
• Conducts the necessary research to effectively resolve Count disputes
• Facilitates the flow of information, by attending regularly scheduled departmental meetings
• Held accountable for the accuracy and thoroughness of departmental records and reports
• Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
• Maintains the highest level of confidentiality
• Ability to stand for extended periods of time
• Ability to supervise subordinate staff members
• Ability to operate currency/voucher counting equipment
• Ability to use computer equipment
• Ability to move and life approximately 50 pounds
• Ability to count large quantities of cash and prepare proper documentation thereof
• Ability to supervise subordinate staff members

Experience

• Three (3) to five (5) years of experience in a slot technical or guest service field with a minimum, of three (3) years in a supervisor/manager role in a high volume, complex resort casino environment
• Proven experience in a technical capacity with slot machines and slot performance systems

Knowledge

• High School Graduate or GED required
• BA/BS in a related field and/or a combination of education and related experience
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Working knowledge and understanding of a broad range of slot machines and systems
• Must be able to obtain and retain a New York State Gaming Commission License

Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job, with or without a reasonable accommodation to enable individuals with disabilities to perform the essential functions.

• Work is normally performed in an interior resort casino environment
• Must be able to stand, walk, and move through all areas of the resort casino
• Must be able to work under pressure in a fast-paced, 24- hour casino environment and effectively deal with guests, colleagues, team members, vendors and members of the business community in all situations

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.