Shift Manager, Cage Operations

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Casino Tejon seeks an experienced Cage Shift Manager to oversee the Cage department during their shift, directing cash operations to optimize efficiency and profitability. The role emphasizes safeguarding assets and adherence to company policies and regulatory requirements.

The ideal candidate will have a proactive, team-oriented attitude, ownership of tasks, and a track record of meeting deadlines.

Qualifications

• Three years’ progressive cage department supervisory experience preferred.
• Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
• Excellent English language skills.
• Advanced knowledge of Excel.

Responsibilities

• Monitor, develop and review policies and procedures to ensure operational requirements are met or enhanced.
• Maintain awareness of gaming operation and comply with policies to secure assets.
• Manage Cage & Coin department employees, enforcing adherence to policies and procedures and asset security.
• Ensure compliance with Internal Controls and that new policies follow guidelines.
• Ensure staff have tools and information to operate and participate in training and performance reviews.
• Maintain a teamwork-focused environment with feedback, recognition and satisfaction.

Skills

Leadership

Communication

Teamwork

Discretion

Problem solving

Education

Bachelor's degree in Accounting/Business

Tools

Excel

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The Cage Shift Manager is responsible for overseeing all operations for the Cage department during their assigned shift; directs and coordinates cash operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits. Adheres to company, policies and regulatory compliance requirements in order to assure the safeguarding of company assets. The successful candidate will have a ‘can do’ attitude who is a team player where no task is too big or too small. They enjoy taking ownership over their work and take pride in meeting deadlines.

Primary Responsibilities

• Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced.
• Maintain general awareness of gaming operation at all times and comply with all relevant policies and procedures in order to secure company assets.
• Manage Cage & Coin department employees including enforcing and ensuring adherence to policies and procedures respecting security of corporate assets, inventory of corporate assets and security of cash or tokens.
• Thorough working knowledge of the department and Internal Controls; ensures new policies and procedures follow within the guideline of current Internal Controls.
• Ensure Cage & Coin employees have the necessary tools and information to operate.
• Active involvement in employee training, performance appraisal and corrective counseling programs.
• Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Empower the correct level of authority to supervisor, leads to carry out their assigned duties.
• Overseeing staffing levels reflective of the business needs and compared to budgeted FTEs.
• Assist with compliance with all related internal and external audits.
• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
• Other duties as assigned.
• Lives the Brand.

Qualifications

• Three (3) years’ progressive cage department supervisory experience preferred.
• Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
• Excellent English language skills.
• Advanced knowledge of Excel.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.