Shift Manager Cage

Resorts World NYC; Village of Monticello (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Resorts World NYC is looking for a Shift Manager Cage to oversee Cage operations and personnel during shifts. The position requires managing financial transactions, ensuring compliance with gaming regulations, and maintaining high customer service standards. Candidates must be at least 21, have a high school diploma or GED, and possess five years of banking experience, with three in a supervisory capacity. This role requires strong mathematical skills and the ability to handle cash securely, working in a dynamic environment.

Qualifications

• Five years of banking experience, especially in a gaming environment.
• Three years in a supervisory role.
• Ability to obtain a New York State Gaming Commission License.

Responsibilities

• Directs and supervises Cage personnel on shift.
• Manages custody of coin and currency.
• Approves check cashing requests.

Skills

Customer service

Mathematical skills

Staff management

Education

High School Graduate or GED

Job description

The Shift Manager Cage directs and supervises Cage personnel in the performance of their duties for a specified shift; and ensuring that all accounting activities in the Cage/Credit Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal Police, and established policies, procedures and controls during their shift.

Essential Functions

• Approves check cashing requests within a specified amount.
• Manages and maintains custody of coin, currency, checks and records of cage transactions on shift.
• Approves credit for guests within his/her limits of authority and ensures that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
• Develops, implements and directs departmental procedures which enable the Cage/Credit Department to function more effectively.
• Ensures the integrity of all financial data produced by employees under his/her span of control.
• Monitors all financial activities on property, which relate to Cage/Credit Department to ensure that all applicable laws, rules, regulations and controls of the property, the Federal and local Police, and the Gaming Commission are enforced throughout the property.
• Creates and administers departmental operating budget and budget controls.
• Establishes production standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed.
• Coordinates the audits of bank boards, guest deposits and rotation logs, ensuring appropriate coverage on each bank, develops and fine‑tunes an effective system of checks and balances.
• Reviews departmental reports, to ensure accuracy, making revisions as needed.
• Ensures a maximum level of property‑wide service and satisfaction, with respect to Cage/Credit Department is achieved and maintained.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
• Authorizes Credit in accordance with our guidelines and policies.
• Assists in training, staffing and evaluation of cage personnel.
• Assumes full responsibility for the cage in the absence of the Cage Manager.
• Maintains STRICT confidentiality of internal activities.
• Ability to comply with all AML regulations.
• Ensures compliance with Company policies and Gaming Regulations.
• Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.
• Administers supervisory responsibilities in accordance with the Companies and Departments policies and procedures.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Ability to access and input information into a computer.
• Ability to complete basic mathematical computations.
• Ability to establish and maintain effective working relations with staff.
• Ability to diplomatically relate to the public and attend to complaints.
• Ability to understand guest service needs.
• Availability to work various shifts with multiple start times.
• Must be able to bend and twist.
• Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized by the cage operations.
• Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.

Knowledge/Work Experience

• Must be 21 years or older.
• High School Graduate or GED.
• Five (5) years of progressive banking experience, preferably in a gaming environment with three (3) years in a supervisory capacity.
• Must be able to obtain and retain a New York State Gaming Commission License.

Language Skills

Ability to read, analyze, and interpret documents such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and small group situations.

Mathematical Skills & Reasoning Ability

Ability to compute mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision‑making and problem‑solving skills. Ability to work well under pressure and deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and prolonged standing during the shift.

The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. Must be able to handle intoxicated guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.

Equal Opportunity Employer

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.