Player Services/Cage Supervisor - Nights

Churchill Downs; Newport (KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Churchill Downs is seeking a Cage Shift Supervisor for Newport, KY. The role ensures safe, efficient operation of Cage, Main Bank, Vault and Kiosks during shifts, while supporting Player Services and guest experience.

Ideal candidates have 2-3 years in gaming, a 2-year degree or equivalent, and at least 1 year of supervisory experience, with KHRC license eligibility. Weekend/nights availability required; growth opportunities available.

Qualifications

• 2-3 years of experience within the gaming industry.
• A 2-year degree or equivalent work experience is preferred.
• At least 1 year of experience managing personnel.
• Ability to obtain KHRC License.

Responsibilities

• Safeguards cage assets.
• Monitors cage activities for policy and regulatory compliance.
• Assists Cage Manager in hiring and scheduling staff.
• Instructs and counsels staff; coordinates performance reviews.
• Recommends changes to improve operations.
• Implements department policies and procedures per regulations.
• Reviews financial and statistical cage reports for accuracy.
• May conduct fund exchanges during emergencies.
• Performs other duties as needed.

Skills

Professional relationship building

Communication skills

Customer service

Team leadership

Education

2-3 years Gaming industry experience

2-year related degree or equivalent

1 year supervisory/leadership experience

Job description

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Requisition ID#: 5393

Location: Newport, KY, US, 41071

Property: Newport Racing & Gaming

Pay Range:

Newport Racing & Gaming is a gaming and entertainment facility located in Newport, Kentucky, featuring over 400 popular, thrilling, state-of-the-art Vegas-style games, sports wagering, restaurant and simulcast.

JOB SUMMARY

The Cage Shift Supervisor is responsible for the safe and efficient operation of the Cage, Main Bank, Vault and the automated redemption machines (Kiosks) during the assigned shift. This position is also responsible for Player Services which supports the Marketing Department, assists with player accounts, player card sign up, greet and welcome all guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Safeguards cage assets.
• Monitors cage activities for adherence to company policies and gaming regulatory requirements.
• Assists the Cage Manager in hiring and scheduling cage operations personnel.
• Instructs, guides, and counsels assigned personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel.
• Recommends changes to management for improvements to assigned areas of responsibility.
• Implements cage department policies and procedures established by company management consistent with internal controls and gaming regulations.
• Reviews cage department statistical and financial reports for accuracy.
• May conduct fund exchanges for patrons during an emergency situation or as deemed necessary by management.
• Performs other departmental job functions as needed.
• Verifies and takes custody of property generated cash and cash equivalents.
• Maintains accountability for cage assets; verifies count of various bank funds.
• Prepares and makes the daily deposit of property generated cash and cash equivalents.
• Performs related duties and special projects as assigned.
• Verifies each shift’s bundled and strapped currency on scope basis.

REQUIRED SKILLS AND ABILITIES

• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service both internal and external.
• Willingness to assume overall responsibility relative to the performance of gaming machines.

Available to work when needed, including weekends, holidays and nights.

EDUCATION AND EXPERIENCE

• 2-3 years of experience within the gaming industry required
• 2-year degree in related fields or equivalent work experience preferred.
• 1 year of experience managing personnel.
• Ability to obtain KHRC License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Come Join Our Team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.