Shift Manager, Player Services Cash Operations -Nights

Churchill Downs Incorporated; Newport (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Churchill Downs Incorporated in Newport, Kentucky, is seeking a Shift Manager for Cash Operations - Nights to support Cage operations and ensure compliant, efficient gaming cash processes.

The role oversees cage actions, staffing, reporting, and guest service, with focus on security and adherence to gaming laws. Two to five years in cage operations and a 2-year degree preferred.

Join a team committed to integrity, training, and professional development in a vibrant casino environment.

Qualifications

• 2–5 years in cage operations and supervision; 2-year degree or equivalent experience preferred.
• Able to obtain KY Racing License.
• Strong management, communication, and guest service skills.

Responsibilities

• Monitor and supervise cage activities to ensure policy compliance and asset protection.
• Assign shifts and oversee team performance.
• Prepare and submit reports for department operations.
• Maintain safety and security for staff and guests.
• Review staffing levels to meet budgeted headcount.
• Develop team members through interviews, hiring, and evaluations.
• Communicate with Directors and Managers; liaise with other departments.

Skills

Management

Professionalism

Oral and written communication

Education

2-year degree or equivalent

Experience in cage operations

Job description

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Title: Shift Manager, Player Services Cash Operations -Nights

Requisition ID#: 4744

Location:

Newport, KY, US, 41071

Property: Newport Racing & Gaming

Pay Range:

Newport Racing & Gaming is a gaming and entertainment facility located in Newport, Kentucky, featuring over 400 popular, thrilling, state-of-the-art Vegas-style games, sports wagering, restaurant and simulcast.

JOB SUMMARY

The Cash Operations Shift Manager is responsible for assisting the Manager of Cash Operations in the successful operation of the cage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and fund.
• Knowledgeable of Marketing Promotions and Gaming events.
• Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
• Assign or make changes in assignments of Team Members on assigned shifts.
• Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
• Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring and evaluations.
• Assist Cage Manager in preparation of reports and other administrative responsibilities as assigned.
• Review cage activities and promotions with the Manager of Cash Operations.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication upward, downward, and laterally.
• Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• May act as Managerial Representative on Premises.
• Meet with Departmental Directors and Managers as necessary.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the Cage profitability.
• Maintaining a professional working relationship among all personnel.
• Oral and written communication skills.

Willingness to assume overall responsibility relative to the performance of the Cage.

EDUCATION AND EXPERIENCE

• Two to Five years experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience preferred.

Able to obtain KY Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines

Come Join Our Team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.