Shift Manager, Beverage

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Hard Rock Hotel & Casino Atlantic City seeks a senior manager to lead the Beverage Department on the gaming floor, overseeing service quality, asset protection, and compliance with company standards. You will supervise team members, drive ongoing training, and ensure responsible alcohol service while upholding our mission and values across daily operations and guest experiences.

This role also requires collaboration with other departments to deliver exceptional hospitality and maintain a safe,

Responsibilities

• Manage the shift floor and service responsibilities for the Beverage Department.
• Focus on bar operations and infrastructure of the Beverage Department.
• Drive Team Member satisfaction with ongoing training and development.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

This position is responsible for serving as the primary senior managerial presence for the Beverage Dept in managing all aspects of casino gaming floor Beverage Service. The position will supervise team members for safe alcohol service, protection of assets and holding team members accountable for maintaining a high level of performance in delivering memorable sincere service.

Essential Job Functions

• Managers the shift floor and service responsibilities for the Beverage Department
• Focuses on bar operations and infrastructure of the Beverage Department
• Drives Team Member satisfaction with ongoing training and development
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.