Beverage Server - Casino Service Bar

Seminole Hard Rock Support Services; United States; On-site; USD 17,000 - 28,000; Full time

Job summary

Seminole Hard Rock Support Services in the United States is seeking a Beverage Server to deliver alcoholic and non-alcoholic beverages across the property, ensuring a positive guest experience. You will take orders, handle cash, follow liquor laws and TIPS, keep bars clean, and uphold beverage controls.

This role requires a high school diploma or GED and mixology certification, with IPS and sanitation certifications preferred.

Qualifications

• High school diploma or GED; Mixology certificate.
• IPS and Sanitation certifications preferred.
• Basic math skills for cash handling and payments.
• Ability to deliver a service level that creates a memorable guest experience.

Responsibilities

• Take guest orders, serve drinks and collect money with courtesy and speed.
• Ensure guest satisfaction in assigned and adjacent areas.
• Adhere to state liquor laws and TIPS training guidelines.
• Keep bar and service area clean, sanitary and organized.
• Follow beverage control procedures and company policies.
• Promote responsible gaming and alcohol service; notify management as needed.
• Foster positive guest and team member relations; follow Beverage Icon standards.

Skills

Leadership

Interpersonal Skills

Communication

Meticulous

Confidentiality

Team Player

Multi-tasking

Problem Solving

Cash Handling

Customer Service

Shift Flexibility

Education

High School Diploma or GED

Mixology Certification

IPS Certification

Sanitation Certification

Tools

POS Systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

The Beverage Server will serve both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience.

Essential Duties and Responsibilities:

• Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and other areas if necessary.
• Adhere to state liquor laws and TIPS training guidelines.
• Keep bar and service area clean, sanitary and organized at all times.
• Adhere to beverage control procedures.
• Adhere to all regulatory, departmental and company policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Promote positive guest and team member relations
• Adhere to property's Beverage Icon standards and expectations. Beverage Icon is a notification system for guests requesting beverage service.

QUALIFICATIONS

• High school diploma or general education degree (GED) is required as well as certificate in Mixology.
• I.P.S. certification and Sanitation certification is preferred.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.