Shift Manager - Back of House (Operations Manager)

Chick-fil-A; Medford (OR); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Sundays off

Thanksgiving/Christmas closed

Meal benefits

401k matching

Scholarships

Career advancement

Education reimbursement

Free online tuition

Positive work environment

Job summary

Chick-fil-A Medford is hiring an Operations Manager to lead shift operations and drive excellence across the restaurant. You will oversee food prep, quality and team performance while ensuring high standards and efficiency.

The role emphasizes a proactive, team‑oriented leader who can drive results and maintain Chick-fil-A’s remarkable experiences for guests and staff alike.

Qualifications

• Leadership experience with solid employment longevity.
• Food service experience is preferred.
• Hard-working, team-oriented, friendly, honest and have great customer service skills.
• Strong ethics, integrity and values.
• Proven excellence in carrying out duties and responsibilities.
• Driven and results-oriented.
• Not timid, nervous, quiet, or slow to act.
• Known for taking action, building consensus and influence.

Responsibilities

• Oversee back of house operations including food preparation and cooking.
• Ensure adherence to Chick-fil-A's food quality and safety standards.
• Monitor and manage food and labor costs to meet goals.
• Execute Operational Excellence - speed of service, order accuracy, taste and quality.
• Lead shift setup and assign team duties.
• Direct team efforts to achieve company goals.
• Ensure team members complete assigned positional checklists.
• Maintain a positive attitude with guests and team members.

Skills

Leadership experience

Food service experience

Teamwork

Customer service

Integrity

Results-oriented

Proactive

Influential

Job description

Operations Managers will be scheduled for a 3-day workweek and must have availability on Monday/Wednesday/Friday OR Tuesday/Thursday/Saturday. We're providing a unique opportunity to work full-time or part-time while only working 3 days per week, leaving you 4 days each week (including 2-day weekends!) to enjoy/pursue your other passions in life! Full-time team members will work an average of 12 - 13 hours per day. Part-time team members will work an average of 4 - 6 hours per day. Opening (5:30am) and/or closing (11:00pm) availability will be required.

We are hiring for Tuesday, Thursday and Saturday closing shifts.

At Chick-fil-A, the Operations Manager role is more than just a job… it's an opportunity! Operations Managers are the Aces among all team members and are responsible for shift management, running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals. Operations Managers ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every Team Member is demonstrating Remarkable Experiences all day, every day. Operations Managers create the daily setup sheet, define Team Member placement, and ensure all Team Members are completing assigned responsibilities per the positional checklists. Operations Managers are responsible for ensuring an exceptionally smooth, highly efficient shift.

Required Qualifications:

• Previous leadership experience with solid employment longevity
• Food service experience is preferred
• Hard-working, team-oriented, friendly, honest and have great customer service skills
• Be of Strong Values, Ethics, & Integrity
• Proven excellence in carrying out duties and responsibilities
• Driven, results-oriented
• Not known to be timid, nervous, quiet, or slow to act
• Known for taking action, building consensus, influential, & purposeful

Uniform Policy:

• No visible tattoos
• No ear gauges or facial piercing other than one stud in the nose
• No facial hair other than a neatly trimmed mustache
• No unnatural hair colors (pink, green, blue, etc.) - hairstyles must be neat and professional in appearance

Duties and Responsibilities:

• Oversee all aspects of back of the house operations, including food preparation and cooking.
• Ensure adherence to Chick-fil-A's food quality and safety standards.
• Monitor and manage food and labor costs to meet goals
• Execute Operational Excellence - Speed of Service, Accuracy of Order, Taste and Quality of Food
• Go beyond everyday expectations
• Ensure all standards and processes are achieved by all Team Members
• Direct team efforts in order to achieve company goals
• Take ownership for assigned responsibilities; hold team accountable for theirs
• Create setup sheet and assign shift duties
• Manage team member breaks
• Verify team members complete assigned positional checklists
• Develop a Team mindset with others to focus on excellence; gather the team’s input
• Enthusiastically and optimistically lead all team members
• Display a continuous positive attitude with both guests and team members
• Live out CFA customer service behaviors to customers and employees
• Conduct shift huddles – constantly assess and communicate shift efforts
• Enforce Chick-fil-A grooming standards among Team Members
• Treat everyone with a positive attitude of honor, dignity, and respect all day, every day
• Be an advocate for your team and shift
• Properly manage assigned assets (equipment, product, etc)
• Ensure employees are in accordance with our Employee Handbook

Benefits:

• $21 an hour for part-time (12-31 hours per week)
• $23 an hour for full-time (32+ hours per week)
• Health benefits with employer contribution
• Paid time off
• Sundays off
• Closed on Thanksgiving and Christmas
• Generous meal benefits
• 401k plan with employer matching
• Scholarship opportunities
• Leadership advancement opportunities
• Education cost and fitness reimbursement
• Free online tuition
• Positive and fun environment
• Employees who are valued!

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 3,200 restaurants in 48 states, Washington D.C, Puerto Rico and Canada.