Shift Manager (Auntie Anne's West Town Mall - Madison, WI)

Fresh Dining Concepts; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty shift meals

Employee discounts

Health insurance eligibility

401(k) eligibility

Job summary

Fresh Dining Concepts is seeking a passionate Shift Manager for Auntie Anne's in Madison, WI. In this role, you'll lead the store team to ensure exceptional guest experiences while overseeing daily operations and maintaining high standards in quality, service, and cleanliness.

We're looking for individuals with supervisory experience, a passion for food service, and a commitment to delivering joy. Enjoy flexible scheduling, on-duty meals, and opportunities for career growth as you join our team!

Qualifications

• Must be 18 years or older.
• 0–1 year of food service or retail experience.
• Ability to stand, bend, scoop, and stay active throughout your shift.

Responsibilities

• Lead the team and serve as the go‑to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.

Skills

First-line supervisory experience

Flexible availability

Food handling certification

Customer service experience

Education

High school diploma or equivalent experience

Tools

Microsoft

POS systems

Job description

Lead the Roll — Become an Auntie Anne’s Shift Manager!

Job Location: Madison, WI 53719

Our Mission

To create moments of joy through freshly baked pretzels and exceptional guest experiences.

Your Mission

Bring that mission to life—every single shift.

Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people‑first leaders to step into a Shift Manager role.

As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy and satisfied.

What You’ll Do

• Lead the team and serve as the go‑to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Know when to elevate issues to store leadership

Perks You’ll Love

• Key holder opportunities with open/close responsibilities
• Flexible scheduling with 20–40 hours per week
• Free on‑duty shift meals and employee discounts on Auntie Anne’s favorites
• Training and development opportunities to support career growth
• Free uniforms
• Eligible benefits may include health insurance, life insurance, and 401(k)

Qualifications

What We’re Looking For

• Must be 18 years or older
• 3–6 months of first‑line supervisory experience preferred
• Flexible availability (weeknights, weekends, and holidays)
• T‑B clearance required (if applicable by location)
• 0–1 year of food service or retail experience
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk‑ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste‑test products for quality
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.

Apply today and help us serve joy—one pretzel at a time!