Shift Manager (Auntie Anne's Water Tower - Chicago, IL)

Fresh Dining Concepts; Chicago (IL); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Free on-duty shift meals

Employee discounts

Training and development opportunities

Free uniforms

Eligible health benefits

Job summary

Fresh Dining Concepts is looking for a Shift Manager for Auntie Anne’s in Chicago, IL. In this role, you will lead the team, ensure high standards of service, and maintain product quality. We value motivated leaders ready to create joy through exceptional guest experiences.

The ideal candidate must be at least 18 years old and possess strong leadership and customer service skills. Join us today to roll your passion and leadership into an exciting opportunity!

Qualifications

• Must be 18 years or older.
• 3-6 months of first-line supervisory experience preferred.
• Flexible availability (weeknights, weekends, and holidays).
• TB clearance required (if applicable by location).
• 0-1 year of food service or retail experience.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.

Skills

Leadership

Customer Service

Basic Math Skills

Education

High school diploma or equivalent

Tools

POS Systems

Microsoft

Job description

Job Details

Job Location: Chicago, IL 60611

Salary Range: $16.00 - $18.00 Hourly

Lead the Roll — Become an Auntie Anne’s Shift Manager!

What You’ll Do:

• Lead the team and serve as the go-to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Know when to escalat[e] issues to store leadership

Perks You’ll Love:

• Key holder opportunities with open/close responsibilities
• Flexible scheduling with 20–40 hours per week
• Free on-duty shift meals + employee discounts on Auntie Anne’s favorites
• Training and development opportunities to support career growth
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)

Qualifications

• Must be 18 years or older
• 3–6 months of first-line supervisory experience preferred
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 0–1 year of food service or retail experience
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste-test products for quality
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.

Apply today and help us serve joy—one pretzel at a time!