Shift Manager (Auntie Anne's Harlem and Irving Plaza - Norridge, IL)

Fresh Dining Concepts; Norridge (IL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Key holder opportunities with open/low

Flexible scheduling

Free on-duty shift meals + employee/lo

Training and development opportunities

Free uniforms

Health insurance, life insurance, 401k

Job summary

Auntie Anne’s in Norridge, IL is seeking a Shift Manager to lead daily operations and ensure guest satisfaction. You’ll supervise during your shift, uphold product quality, safety, and cleanliness while energizing the team.

We’re looking for 18+ year olds with 0–1 year of food service or retail experience, flexible availability, and basic math/POS skills. TB clearance may be required; training and career growth are provided.

Qualifications

• Must be 18 years or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability including weeknights, weekends, and holidays.
• TB clearance may be required by location.
• 0–1 year of food service or retail experience.
• Ability to stand, bend, and stay active during shift.
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins).
• Basic math and POS technology skills.
• Food handler certification current or obtained within 30 days.
• High school diploma or equivalent.
• Comfortable using smartphones, tablets, and POS technology.
• General knowledge of food service or pretzel operations is a bonus.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver guest experiences.
• Handle challenges confidently—from team needs to guest concerns.
• Know when to escalate.

Skills

Customer service

Team leadership

Basic math

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Job Details

Job Location: Norridge, IL 60706

Salary Range: $16.00 - $16.00 Hourly

Lead the Roll — Become an Auntie Anne’s Shift Manager!

Our Mission:

To create moments of joy through freshly baked pretzels and exceptional guest experiences.

Your Mission:

Bring that mission to life—every single shift.

Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into a Shift Manager role.

If you’re ready to blend leadership with positivity and pride, this is your moment.

As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy (and satisfied!).

What You’ll Do:

• Lead the team and serve as the go-to leader during your shift
• Maintain high standards for product quality, service, cleanliness, and food safety
• Motivate and coach team members to deliver excellent guest experiences
• Handle challenges confidently—from team needs to guest concerns
• Know when to escal

Perks You’ll Love:

• Key holder opportunities with open/close responsibilities
• Flexible scheduling with 20–40 hours per week
• Free on-duty shift meals + employee discounts on Auntie Anne’s favorites
• Training and development opportunities to support career growth
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)

What We’re Looking For:

• Must be 18 years or older
• 3–6 months of first-line supervisory experience preferred
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 0–1 year of food service or retail experience
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste-test products for quality
• Cash handling and customer service experience a plus
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.