Assistant Manager (Auntie Anne's East Town Mall - Madison, WI)

Fresh Dining Concepts; Madison (WI); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty meals

Employee discounts

Training and development programs

Free uniforms

Health insurance eligibility

Job summary

Fresh Dining Concepts seeks an Assistant General Manager in Madison, WI, to support daily operations and enhance guest experiences. In this role, you'll lead and develop your team to ensure top-notch service and operational excellence.

The ideal candidate will have previous management experience, strong leadership skills, and the ability to thrive in a fast-paced environment. Benefits include flexible scheduling, on-duty meals, and comprehensive training programs.

Qualifications

• Must be 18 years or older.
• Previous supervisory or management experience preferred.
• Flexible availability evenings, weekends, and holidays required.

Responsibilities

• Support daily operations and store performance.
• Lead, coach, and develop team members.
• Maintain high standards for product quality and service.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent experience

Tools

POS systems

Microsoft Office

Job description

Job Details

Location: Madison, WI 53704
Salary Range: $17.00 - $17.00 Hourly

Our Mission

To create moments of joy through freshly baked pretzels and exceptional guest experiences.

Your Mission

Bring that mission to life—every single day.

Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people‑first leaders to step into an Assistant General Manager role.

As an Assistant General Manager, you’re more than a leader—you’re a key driver of the store’s success. Supporting the General Manager, you help oversee daily operations, develop team members, and ensure every guest leaves happy (and satisfied!).

What You’ll Do

• Support the General Manager in overseeing daily operations and store performance
• Lead, coach, and develop team members to deliver outstanding guest experiences
• Maintain high standards for product quality, service, cleanliness, and food safety
• Assist with scheduling, inventory, and operational reporting
• Handle team and guest concerns with professionalism and confidenceStep in to manage the store in the absence of the General Manager

Perks You’ll Love

• Leadership role with growth opportunities
• Flexible scheduling (full‑time position, based on business needs)
• Free on‑duty shift meals + employee discounts on Auntie Anne’s favorites
• Training and development programs to support career advancement
• Free uniforms
• Eligible benefits may include: health insurance, life insurance, and 401(k)

Qualifications What We’re Looking For

• Must be 18 years or older
• Previous supervisory or management experience (Shift Lead, Assistant Manager, or similar role preferred)
• Flexible availability (weeknights, weekends, and holidays)
• TB clearance required (if applicable by location)
• 1–2 years of food service or retail experience preferred
• Strong leadership, communication, and organizational skills
• Ability to stand, bend, scoop, and stay active throughout your shift
• Comfortable working in warm and cold environments (ovens, prep areas, walk‑ins)
• Basic math and computer skills (Microsoft, POS systems)
• Ability to taste‑test products for quality
• Cash handling and customer service experience required
• Food handler certification (current or obtained within 30 days)
• High school diploma or equivalent experience
• Comfortable using smartphones, tablets, and POS technology
• General knowledge of food service or pretzel operations is a bonus

Ready to Lead with Flavor?

Join the Auntie Anne’s team and roll your passion, leadership, and future into one great opportunity.