Shift Manager at Tropical Smoothie Cafe Orlando, FL

Salón Večná kráska; Orlando (FL); On-site; USD 20,664 - 26,174; Part time

Job summary

Tropical Smoothie Cafe is seeking a Part-time Crew Leader to support daily operations and lead the team in delivering excellent guest experiences. You will supervise crew, train staff, and ensure standards across all cafe stations in a fast-paced environment.

Ideal candidates will have supervisory experience, strong leadership, and a commitment to hospitality. This role involves varied shifts, including early mornings, evenings, weekends and holidays, with a focus on teamwork and operational

Qualifications

• Must have supervisor experience
• Ability to lead and coach crew members
• Provide unparalleled hospitality to customers

Responsibilities

• Interact with crew and customers using Tropitude to foster a positive atmosphere
• Deliver unparalleled hospitality to every customer
• Ensure each cafe station meets Tropical Smoothie Cafe standards
• Train and coach crew members during each shift
• Use tools to manage labor and control inventory
• Perform additional tasks to run the cafe
• Lead crew members by modeling Tropical Smoothie Cafe core values
• Comply with uniform and hygiene policies

Skills

Supervisor experience

Crew leadership

Customer service

Job description

Summary of job responsibilities: At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Shift managers are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Supervisor experience.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead the Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!

Job Type: Part-time