Fast Food Shift Manager - Tropical Cafe'

Workstream; Montowese (CT); On-site; USD 19,286 - 23,419; Part time

Job summary

Tropical Smoothie Café in Montowese, CT is hiring Crew Members to deliver Unparalleled Hospitality and maintain brand standards across all cafe stations. You will complete the Café Basics Training Program and serve customers with energy, positivity and teamwork, supporting early morning, evening, weekend, and holiday shifts in a fast-paced environment.

Join a fun, healthy brand that values solid relationships and a creative spirit as you grow in a role that balances customer service with

Qualifications

• Must complete Café Basics Training Program and Certified Trainer Program.
• Ability to interact positively with customers and crew in a fast-paced cafe.
• Willingness to work early mornings, evenings, weekends and holidays.

Responsibilities

• Interact with customers and crew to deliver unparalleled hospitality.
• Maintain station standards and assist training of crew members.
• Support labor management and inventory control as needed.

Skills

Customer service

Teamwork

Communication

Job description

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

ESSENTIAL FUNCTIONS - TO BE TRAINED FOR TROPICAL BRAND

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Café core values in all interactions.
• Comply with the Tropical Smoothie Café uniform and personal hygiene policies for each shift.
• Fun, fast-paced, upbeat environment with no fryers!