Fast Food Shift Manager

Arby's, Inc.; Falls Township (PA); On-site; USD 9,987 - 16,531; Part time

Job summary

A well-known cafe chain in Falls Township is seeking responsible Crew Members to deliver unparalleled customer service and train new team members. The ideal candidate will have a positive attitude, strong interpersonal skills, and enjoy working in a fun, fast-paced environment. Responsibilities include creating a vibrant atmosphere and ensuring operational standards are met.

Qualifications

• Ability to create a positive atmosphere and energy.
• Knowledge of café operations and delivery of hospitality.
• Physical capability to stand, walk, and lift items as required.

Responsibilities

• Interact with crew members and customers to create a fun environment.
• Deliver unparalleled hospitality to customers.
• Train and coach crew members during shifts.

Skills

Interpersonal skills

Positive attitude

Ability to multitask

Job description

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

ESSENTIAL FUNCTIONS – TO BE TRAINED FOR TROPICAL BRAND

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Knowledgeable and proficient in each position within the café.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Café’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the café.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast‑paced café environment.
• Ability to multi‑task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Café’s core values in all interactions.
• Comply with the Tropical Smoothie Café uniform and personal hygiene policies for each shift.
• Fun, fast‑paced, upbeat environment with no fryers!