Shift Manager - 0566

Five Guys logo; Newport News (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee Assistance Program

Employee Relief Fund

Secret Shopper bonus plan

Job summary

Five Guys is hiring in Newport News, VA for a shift management role overseeing Crew Members and Shift Leaders, with responsibilities across daily restaurant operations and ensuring top-tier customer service. The position emphasizes leadership, food quality, and maintaining high standards in a fast-paced setting.

You will contribute to a collaborative team culture, drive performance, and support the General Manager in daily tasks, with opportunities for advancement as the company expands across

Qualifications

• 1–2 years of supervisory experience in a food service or retail environment preferred.
• You are all about creating a great place to work for your team.
• You want to make your customer's day and you are fanatical about serving amazing food with a big smile.
• You are honest, energetic, motivational and fun.
• You set high standards for yourself and for your team.

Responsibilities

• Direct and coordinate daily restaurant operations in the absence of the General Manager.
• Ensure compliance with company standards across product prep, delivery, and service.
• Manage team performance, inventory, and restaurant maintenance.
• Foster a positive, fast-paced work environment and guest satisfaction.
• Train and support Crew Members and Shift Leaders as needed.

Skills

Supervisory experience

Customer service

Team motivation

Food safety

Job description

The pay for this position is $20/hour +Tips +Bonus

At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!

Shift managers are trained to perform all of the duties preformed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the General Manager’s absence: ensuring compliance with company standards in all areas of operation including product prep and delivery, customer relations, restaurant maintenance, team and inventory management, and other duties as required or assigned.

What can you expect?

• Real work/life hours of operation. Most locations open at 11:00 am and close at 10:00 pm with no drive-thrus.
• Comprehensive and customizable benefits – medical, dental, vision, pet insurance, 401(k) with match based on eligibility. As well as an Employee Assistance Program, and an Employee Relief Fund made possible by our owners and employees.
• Real career growth with plans to open more than an estimated 1000 new locations across North America, with emphasis on promoting from within.
• Secret Shopper bonus plan in addition to your base pay. We have 2 Secret Shops each week andeveryoneon your team working during those shifts is eligible for bonuses based on the results of those visits.

What's in it for you?

• A fast-paced, high-energy environment
• Competitive base pay and excellent potential bonus
• Work with fresh ingredients and highest quality products
• A fun work environment and culture where we take food quality and food safety very seriously but do not take ourselves too seriously.
• Amazing growth opportunities
• Free Meals while you work
• 401(k), Medical, Dental and Vision based on eligibility

What are we looking for?

• You have 1-2 years of supervisory experience in a food service or retail environment preferred
• You are all about creating a great place to work for your team.
• You want to make your customer's day and it shows in the way you are fanatical about serving amazing food with a big smile.
• You are -- honest, energetic, motivational and fun.
• You set high standards for yourself and for your team.

Five Guys Core Convictions:

• Remain Humble-It means you're never above having to do the dishes.
• Exceed Expectations-Consistently give them more than they asked for.
• Always Do The Right Thing-Let your conscience be your guide and your grit.
• Lead By Example-Show them what it looks like to be a great leader.

Five Guys Operations LLC participates in eVerify.

Know Your Rights EEO poster: https://www.eeoc.gov/poster

By choosing to APPLY, you acknowledge that we are an eVerify employer and you have read Detailed Position Description, as well as our Privacy Policy.

It is the policy of Five Guys to provide equal employment opportunity (EEO) to all persons.

The Company strives to increase representation of women, people of color, veterans and individuals with disabilities in all areas of the Company.

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