Shift Manager

The Press Club Grill; Wellington (IN); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

In‑depth training

Coffee on shift

PTO accrual

Growth opportunities

Discounts on coffee

Internship opportunities

Job summary

Java House is seeking a shift manager to lead a small barista team and ensure a superior guest experience. You will craft beverages, supervise on-shift duties, and support cash handling while upholding quality and store policies.

The role offers part-time and full-time options with a $13/hour base pay plus tips. Training, PTO, and growth opportunities are highlighted as part of the package.

Qualifications

• Regular attendance and reliability are required.
• Flexibility to work early mornings, evenings, weekends or holidays.
• Ability to lead a small on-shift team and assist customers.

Responsibilities

• Coach and manage a small barista team on shift to ensure great guest experience.
• Craft beverages and food items per customer orders.
• Handle cash and tips; balance drawer after each shift.
• Resolve customer concerns with energy and professionalism.
• Maintain product quality, rotation, and store policies.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Cash handling

Tools

POS system

Card payments

Job description

JAVA HOUSE SHIFT MANAGER

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

• Part-time & Full-time
• Location:
• Pay: $13/hour + Tips
• Job Type: Non-Exempt

HIGHLIGHTS/OPPORTUNITIES

• In-depth training and development program
• Discount on Java House coffee and other items
• Coffee on us while on shift
• Accrued PTO
• Upward mobility at a growing company
• Internship opportunities

PRIMARY RESPONSIBILITIES

• Craft coffee, tea, or food items based on customer order
• Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
• Assist in handle escalated customer interactions
• Provide an energetic and uplifting experience for team and customers
• Educate and inform customers of differences between roasts, types of coffee, and other product
• Operate and manage cash register and card payment systems
• Effectively communicate with coworkers and customers
• Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
• Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
• Complaint resolution – handling guest feedback in a productive and positive way
• Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
• Upholding Java House policies and procedures
• Inventory Management
• Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc.)

MINIMUM QUALIFICATIONS

• Maintain regular attendance
• Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards
• Engage with and understand our customers
• Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to understand and carry out oral and written instructions
• Ability to build relationships
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.