Shift Manager

Cole Hospitality; Washington (District of Columbia); On-site; USD 42,000 - 90,000; Full time

Job summary

A leading company in the food and beverage industry is seeking a Shift Manager to assist with store operations and ensure high customer service standards. The role requires strong communication and organizational skills, along with experience in customer service within retail or restaurant environments. This full-time position offers a dynamic work environment where the ideal candidate will supervise staff and uphold company standards effectively.

Qualifications

• 1-2 years of customer service experience in a retail or restaurant setting.
• Ability to read, write, and speak English proficiently.
• Experience in a position with operating policies and standards.

Responsibilities

• Deliver optimal customer service by connecting with customers.
• Assist in ensuring a safe working environment.
• Supervise day-to-day activities of subordinates.

Skills

Customer service

Communication

Organization

Interpersonal skills

Detail-oriented

Education

High school Diploma or GED

Job description

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Position Summary

The Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.

Position Summary

The Shift Manager is responsible for assisting the General Manager with executing the store operations during their scheduled shifts. The Shift Manager delegates tasks with team members to ensure that they are maintaining Paul BRM Customer Service Standards as well as, carry out all operating policies and standards.

Position Task

• Delivers optimal customer service to all customers by connecting with the customer. They are to discover and respond to customer needs.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Assists in monitoring employee (Barista and Cook) productivity and provides suggestions for increased service or productivity.
• Responsible for the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Follows health, safety and sanitation guidelines for all products.
• Performs day-to-day assignments in addition to supervision duties.
• Communicates effectively with the General Manager, Management Team regarding all matters as need.
• Other duties as assigned by management
  
  
  

Qualifications/Requirements

• Highschool Diploma or GED
• 1-2 years of Customer service experience in a retail or restaurant environment
• Minimum 6 months of experience in a position that required meeting operating policies and standards that included but no limited to, quality beverages and food products, store safety, etc.
• Ability to read, write and speak English proficiently
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Strong communication and interpersonal skills with the ability to work across functional groups in a positive and collaborative manner
• Ability to handle large work volumes requiring a high degree of accuracy and be highly organized
• Detailed oriented and strong work ethic
• Ability to set and handle multiple priorities, adapt to changing situations quickly, follow instructions, schedules and timelines
• Able to work in a fast-paced, challenging environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food & Beverages

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