Shift Manager

Taco Bell; Village of Nyack (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Free meals

Discounts on food

Flexible schedules

Career growth opportunities

Benefits package

Job summary

Taco Bell in Nyack, NY is seeking a Shift Lead to motivate and guide our team during busy shifts, uphold Taco Bell’s standards, resolve guest concerns, and help drive restaurant performance. You’ll coach Team Members, oversee Shift Excellence tasks, ensure food safety and quality, manage cash routines, and collaborate with the GM on staffing and training.

This role rewards energy, reliability, and a commitment to our culture, with flexible scheduling, meals, and benefits as you grow with the

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Must be at least 18 years old.
• Excellent communication and leadership skills.
• Able to move up to 45 lbs as needed.
• Reliable transportation and punctual attendance.
• Adheres to cash, security, inventory, and labor policies.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) routine.
• Oversee Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on team performance.
• Assist the GM with staffing, training, and conflicts resolution.

Skills

Leadership

Customer service

Communication

Cash handling

Training & coaching

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future