Shift Manager

Taco Bell; Village of Briarcliff Manor (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

401k retirement plan with 6% match

Vacation pay

Job summary

Taco Bell in Briarcliff Manor, NY is seeking a Shift Lead to energize the team, coach teammates, and uphold Taco Bell's standards. You’ll own shift operations, guide Team Members, and partner with the GM to drive guest satisfaction.

The role emphasizes food safety, accuracy, and timely service, with responsibilities from cash handling to training and performance feedback. If you thrive in fast-paced environments and value teamwork, this could be your next step.

Qualifications

• 1 year of restaurant/retail experience with 3 months shift lead preferred.
• Ability to manage cash, security, inventory and labor policies.
• Must be at least 18 years old.
• Strong communication, leadership and organizational skills.
• Able to operate a cash register and make change.

Responsibilities

• Execute the MIC (Manager in Charge) routine and prioritize customer needs.
• Oversee Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on team performance.
• Assist with training Team Members and screening candidates.
• Support with labor management and cash controls.

Skills

Leadership

Communication

Cash handling

Basic Math

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future