Shift Manager

Taco Bell; Town of Cortlandt (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay

Medical benefits

401k retirement plan with 6% match

Discounts on products

Job summary

Taco Bell in Cortlandt, NY is seeking a Shift Lead who can energize the team, coach staff, and uphold brand standards in a fast-paced setting.

You will own shift performance, handle customer concerns, manage cash and labor, and partner with the GM to drive profitability while ensuring food safety and guest satisfaction.

Qualifications

• 1 year restaurant/retail experience, 3 months shift lead preferred
• 18+ years of age
• Cash handling and math skills
• Reliability and punctuality
• Health and safety standards adherence

Responsibilities

• Execute MIC Success Routine and prioritize customer needs.
• Oversee Shift Excellence tasks and maintain appearance.
• Ensure food safety, quality, and order accuracy.
• Provide feedback to GM on performance.
• Assist with labor management and cash controls.

Skills

Leadership

Customer service

Communication

Team training

Problem solving

Tools

POS system

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future