Shift Manager

Donatos Pizza; Vestavia Hills (AL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Donatos Pizza Vestavia Hills is seeking a Shift Manager to oversee Quality and Service systems in the restaurant. You will coach and train Associates to deliver high-quality food and friendly, honest service while ensuring safe opening and closing procedures.

Responsibilities include managing shift execution, training new staff to Donatos standards, and maintaining food safety, labor costs, and customer satisfaction throughout each shift.

Formación

• Experience leading teams and coaching staff
• Strong focus on customer service and guest experience
• Knowledge of food safety and sanitation practices
• Willingness to train Associates on standards and processes

Responsabilidades

• Coaches and trains Associates to meet Donatos Service Behaviors.
• Ensures orders are prepared accurately and on time.
• Manages shift checklists, staffing, and labor costs.
• Upholds food safety and sanitation standards at all times.
• Models performance standards and provides timely guidance to the team.
• Opens and closes restaurant following administrative procedures.

Conocimientos

People management

Coaching

Customer service

Training

Educación

Donatos MIT Program

Descripción del empleo

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Requirements:

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting
• 1-year experience as Shift Lead or Manager or Donatos equivalent experience
• Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler’s courses
• Can execute all items on the Shift Manager readiness checklist

Duties & Responsibilities:

• Interacts with and listens to customers attentively and enthusiastically.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures the team delivers all elements of Donatos Service Behaviors.
• Contributes to the team morale by displaying enthusiasm and commitment by word and action.
• Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
• Ensures customers receive their orders accurately and within the quoted promise times.
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
• Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
• Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
• Manages food, labor and costs through training and coaching.
• Acts in a timely and decisive manner to adjust staffing for business volume changes.
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
• Knows, enforces, and educates Associates on all applicable labor laws.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Trains and enforces correct cash control procedures.
• Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
• Uses proper security and verification procedures when handling deposits and safe contents.
• Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
• Manages dough and day dots to ensure the best quality.
• Properly executes, enforces, and manages food safety and sanitation requirements.

We are Donatos Pizza and have been here in Vestavia Hills for over
20 years , serving the best pizza in town. We have a great work environment
and we constantly are looking for great candidates to join our team.