Shift Manager

Fulenwider Group; Town of Homestead (WI); On-site; USD 40,000 - 46,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell restaurants and seeks a Shift Manager to lead the shift, supervise crew, and ensure smooth operations with outstanding customer service.

You will drive performance, uphold food safety standards, handle guest concerns, and foster a positive work environment. The role requires flexibility for evenings, weekends, and holidays, with compensation aligned to US fast-food supervisor market rates.

Qualifications

• Experience in restaurant or fast-food operations.
• Proven leadership and staff-motivating abilities.
• Clear, effective communication with customers and team.
• Ability to adapt quickly in a fast-paced setting.
• Flexible availability: evenings, weekends, holidays.
• Food Safety Certification preferred but not required (on-the-job training available).

Responsibilities

• Oversee all restaurant activities during your shift, manage staff, handle guest inquiries, ensure policy adherence.
• Motivate and guide the team to deliver excellent service and maintain a positive work environment.
• Interact with customers, take orders, and ensure a memorable dining experience.
• Maintain high food safety standards across prep, storage, and handling.
• Handle cash, process payments, and keep accurate records.
• Monitor inventory and stock levels; place orders as needed.
• Prepare shift reports with sales, labor, and incidents.
• Train new hires on policies, procedures, and customer service standards.
• Resolve issues quickly to keep operations running smoothly.
• Maintain cleanliness and organization of the restaurant.
• Assist in promoting new menu items and promotions to drive sales.

Skills

Experience

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job Details

Job Location: KFC 30010 S. Federal Hwy, Homestead, FL 33033 | E320101 - Homestead, FL 33033

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: Oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).