Shift Manager

Taco Bell; Sycamore (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A franchisee of Taco Bell seeks a dedicated Shift Lead to oversee restaurant shifts, ensuring quality service and safety for both Team Members and customers. In this role, you'll mentor and guide Team Members, manage customer complaints effectively, and uphold Taco Bell standards in a fast-paced environment.

Qualifications

• Ability to manage shifts and solve customer complaints.
• Experience providing feedback to Team Members positively.
• Strong communication with management.

Responsibilities

• Ensure Team Members complete all duties and serve quality food.
• Make the restaurant safe for Team Members and customers.
• Follow cash, security, inventory and labor policies.

Skills

Customer Service

Problem Solving

Team Leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.