Table Games Shift Manager - Greensburg

Live Casino & Hotel; Greensburg (Westmoreland County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading casino and hotel is seeking a Table Games Shift Manager responsible for overseeing casino operations during shifts, managing staff, and ensuring an excellent guest experience. This role requires extensive experience in casino management and a strong ability to analyze operations for improvement while maintaining strict adherence to gaming regulations.

Qualifications

• 7-10 years of casino operations and management experience required.
• Must be able to acquire and maintain the State Gaming License.

Responsibilities

• Oversee the shift operations of the casino and all departments.
• Supervise and manage staff including Assistant Shift Manager and Dealers.
• Ensure safety and security of guests and employees.

Skills

Problem Solving

Public Relations

Customer Service

Analytical Skills

Education

Bachelor's degree in related field or equivalent work experience

Tools

Microsoft Software

Job description

Overview

Function (Scope and Main Purpose of Job)

The Table Games Shift Manager oversees the shift operations of the casino and all departments in the absence of or in concurrence with department heads.

Responsibilities

Core Service Standards

CLEAN:Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE:Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast:Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY:Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN:Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Responsible to the Vice President of Table Games for successful performance of assigned duties.
• Responsible for the supervision and performance of the Assistant Shift Manager, Pit Managers, Floor Supervisors, and Dealers.
• Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company in general.
• Responsible for overseeing daily operations of the table games.
• Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play. Monitors rated players for input into data base tracking system.
• Review staffing levels, delegate authority and assign responsibilities.
• Development of staff, interviews, hires, evaluations, and disciplinary actions.
• Review and manage departmental financial data.
• Review table game activities and promotional status with Director of Casino Operations.
• Monitor and adjust performance to local competition.
• Meet with departmental directors, managers, and supervisors as necessary.
• Provide excellent customer service and employee relations.
• Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
• Other duties as assigned

Methods of Accountability:

• Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Through various oral and written reports.
• Through achievement of performance goals.
• Standards of Performance:
• Management abilities demonstrated in managing the table games operations.
• Maintain interpersonal working relationship among all personnel.
• Oral and written communication skills.
• Public relations and customer service skills.
• Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general.
• Successful management of departmental budget and goals.
• Effective managing/training of the staff.
• Accuracy in completing assigned duties, paperwork, and reports.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Must be proficient with all Microsoft software products.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Knowledgeable of table game operations, gaming regulations, and beverage control regulations.
• Knowledge of theft techniques.
• Good public relations/guest service skills.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to accurately complete paperwork and forms.
• Complete, perform and understand basic mathematical functions.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
• Complete knowledge of all facilities available to guests on property.
• Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
• You will be working in a smoking environment.

Educational Requirements

• Seven (7) to Ten (10) years of experience in casino operations and management of a large staff with a Four (4) year degree in a related field or equivalent work experience.
• Must be able to acquire and maintain the State Gaming License required for the position.

Physical Requirements

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 25%
• Walking 60%
• Standing 15%
• Keyboarding 25%
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.