Shift Manager

Dairy Queen; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Manager meals

Flexible Schedule

Free Birthday Cake on your Birthday

Job summary

Ontario Trillium Foundation is seeking a Shift Manager to lead a team during their shift, ensuring speed, accuracy, and guest satisfaction from start to finish. You will coach staff, manage labor, handle guest concerns, and uphold food safety and cleanliness to keep operations efficient and profitable.

The role requires strong decision-making, accountability, and the ability to perform in high-volume environments, including nights and weekends.

Qualifications

• Strong leadership presence and accountability in a fast-paced setting.
• Ability to stay composed and make quick decisions under pressure.
• Willingness to work nights and weekends.
• Previous restaurant experience preferred.

Responsibilities

• Lead and direct team members during assigned shifts.
• Ensure food quality, speed of service, and guest satisfaction.
• Manage labor and productivity during your shift.
• Coach and develop team members in the moment.
• Handle guest concerns and service recovery professionally.
• Enforce food safety, cleanliness, and health standards.
• Count drawers and manage cash accurately (if applicable).
• Open and/or close the restaurant following company procedures.
• Maintain a positive, high-energy work environment.
• Communicate clearly with management and team members.

Skills

Leadership

Urgency

Resilience under pressure

Teamwork

Lifting 50 lbs

Job description

We are seeking a motivated leader who can run a shift like it’s their own business. As a Shift Manager, you will be responsible for team performance, guest satisfaction, food safety compliance, and operational execution during your shift. You will coach team members, manage labor and productivity, handle guest concerns, and ensure the restaurant operates efficiently and profitably.

This role requires strong decision-making skills, accountability, and the ability to maintain composure in high-volume environments. If you take pride in leading from the front and setting the pace for the team, this is the opportunity for you.

You’ll lead the team during your shift — ensuring speed, accuracy, cleanliness, and an exceptional guest experience. You are responsible for keeping the operation running smoothly from start to finish.

Responsibilities:

• Lead and direct team members during assigned shifts
• Ensure food quality, speed of service, and guest satisfaction
• Manage labor and productivity during your shift
• Coach and develop team members in the moment
• Handle guest concerns and service recovery professionally
• Enforce food safety, cleanliness, and health standards
• Count drawers and manage cash accurately (if applicable)
• Open and/or close the restaurant following company procedures
• Maintain a positive, high-energy work environment
• Communicate clearly with management and team members

What We’re Looking For:

• Strong leadership presence
• Moves with urgency
• Works well under pressure
• Team player mindset
• Able to lift 50 lbs and stand full shift
• Nights and weekends required
• Previous restaurant experience preferred

This Role Is NOT For You If:

• You avoid accountability
• You struggle to make decisions
• You shut down during busy periods
• You blame others instead of solving problems
• You are not comfortable holding team members to standards

Benefits:

• Free Manager meals
• Flexible Schedule
• Free Birthday Cake on your Birthday