Shift Manager

McDonald's; Selma (AL); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Flexible scheduling

PTO & Paid Vacation

Telehealth (Doctor on Demand)

Tuition assistance

Same day pay

Training & advancement opportunities

Free meals + 30% discount

Exclusive discount program

Job summary

Murphy Family Restaurants, a McDonald’s franchisee in the Southeast Alabama region, is seeking Shift Managers to lead shifts, ensure fast, accurate and friendly service, and supervise crew and other managers.

Qualified candidates have at least 1 year of management experience, a passion for helping others, and strong customer service skills. Flexible scheduling is available, with part-time or full-time opportunities.

Qualifications

• At least 1 year of management experience.
• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and professionally.
• Make decisions and provide solutions in a fast-paced environment.

Responsibilities

• Plan for each shift (crew positioning, stock levels) and monitor performance to meet McDonald’s standards.
• Maintain safety and cash controls during the shift (safe contents, skims, deposits).
• Oversee shift profitability and manage labor and food cost.
• Meet targets during the shift; identify danger zones and direct action.
• Handle crew schedules, breaks, labor law compliance, and drive performance.
• Lead food safety procedures and cleanliness to McDonald’s standards.
• Address customer concerns and apply the recovery process when needed.
• Provide encouraging leadership for crew and managers to ensure guest experience.
• Cultivate training and ongoing learning within the restaurant.
• Assist assigned Department (People, Kitchen, or Guest Services) meet goals.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication

Decision making

Job description

Overview

Murphy Family Restaurants is a family-owned franchisee for over 30 McDonald's across Southeast Alabama and the Florida Panhandle. We are looking for talented Shift Managers to join our growing team! Shift Managers lead shifts, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

This role requires at least 1 year of management experience, preferably in a quick service restaurant. Shift Managers have the benefit of flexible scheduling (part-time or full-time).

Responsibilities include but are not limited to:

• Plan for each shift (i.e., crew positioning, stock levels); monitor crew performance during the shift, take action to ensure the team is meeting McDonald’s standards
• Maintain safety and security during the shift; ensure cash controls are in place during the shift (safe contents, skims, deposits, cash +/-)
• Oversee profitability of the shift; manage labor and food cost
• Responsible for meeting targets during their shift; identify danger zones and effectively give direction
• Handle and oversee crew schedules; coordinate breaks for the team; enforce labor laws and company policies; drive and expect a high level of performance from the team
• Supervise and lead food safety procedures and cleanliness measures to meet McDonald’s standards
• Address customer concerns; follow customer recovery process when necessary
• Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Cultivate and encourage training, education, and continued learning within the restaurant
• Assist assigned Department (People, Kitchen, or Guest Services) meet their goals
• *Other duties as assigned

Qualifications:

• At least 1 year of management experience, preferably in a quick service restaurant
• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• Ability to communicate effectively and professionally
• Make decisions and provide solutions in a fast-paced environment

Benefits:

• Flexible scheduling
• PTO & Paid Vacation, after meeting eligibility requirements
• Company paid Telehealth (Doctor on Demand)
• $3,000/year in college tuition assistance
• Same day pay available with Tapcheck
• McDonald’s training and advancement opportunities
• Free meals + 30% National Employee Discount, at participating locations
• Exclusive discount program

Additional Info

*This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.