Shift Lead

Golden Chick; Ardmore (OK); On-site; USD 34,385,000 - 45,847,000; Full time

Job summary

Golden Chick is expanding and seeking a Shift Leader to join our team in Ardmore, OK. The role supports the management team, supervises stations, and leads crew members across a shift to ensure an outstanding guest experience.

Daily pay, flexible schedules, paid training, employee meals, and advancement opportunities are highlighted in the posting. Candidates must obtain State Food Handler certification within 60 days of hire; prior food service and supervisory experience are valued.

Qualifications

• Less than high school education, GED or high school degree preferred.

Responsibilities

• Assist the management team in shift management and ensure guests have an outstanding experience.
• Supervise assigned stations for an entire shift.
• Direct, coach and provide leadership to team members.
• Become certified in shift management, food handling, cash handling, customer recovery and catering.
• Assist with training and developing crew members.
• Prepare food, operate POS, and stock supplies as required.
• Monitor safety and security protocols.
• Ensure workstations are clean.
• Resolve customer complaints promptly and professionally.
• Open or close the restaurant in the absence of a manager following procedures and safety policies.
• Complete opening, mid-shift, closing, and food safety checklists.
• Communicate with customers, team members, and managers positively.
• Other duties as assigned.
• Willing to work variable schedules including evenings, weekends, and holidays.

Education

Less than high school education, GED or high school degree preferred.

Job description

SUMMARY

Golden Operating Corporation, doing business as Golden Chick, is expanding and looking for a Shift Leader to join our team. We have values, vision, and a brand purpose for the future. If you would like to grow with us, then apply to be a part of our team.Our company has daily pay, flexible schedules, paid training, discounted meals during shifts, free uniforms, opportunity for advancement, a fun team environment, and the ability to grow your career with Golden Chick.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the management team in all aspects of shift management and ensures all guests have an outstanding experience
• Supervises assigned stations for an entire shift
• Directs, supports, coaches, and provides professional leadership to team members
• Becomes certified in all stations including shift management, food handling, cash handling, customer recovery and catering
• Assists with training and developing crew members in their duties and assignments
• Shift leaders will also prepare food, operate POS, and stock supplies as required
• Monitors safety and security protocols are being followed
• Ensures all workstations are clean
• Resolves customer complaints in a timely, friendly, and professional manner
• Open or close the restaurant in the absence of a manager following established procedures as well as safety policies
• Completes checklists for opening, mid-shift, closing, and food safety
• Communicates with customers, team members and managers in a positive and professional manner
• Other duties as assigned
• Must be willing to work variable schedules. Evenings, weekends, holidays

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.

Requirements

SUPERVISORY RESPONSIBILITIES

Supervises shifts as assigned and manages restaurant under the direction of the assistant or general manager.

EDUCATION and/or EXPERIENCE

Less than high school education, GED or high school degree preferred.

LANGUAGE SKILLS

Ability to comprehend simple instructions.

COMPUTER SKILLS

No skills are required.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must obtain State Food Handler certification within 60 days of hire.

ABOUT GOLDEN

Golden Chick is one of the fastest growing restaurant brands in the U.S. and was recognized as one of the very top brands in the country by Nation's Restaurant News. Big things are planned for the little brand that started in San Marcos back in 1967. Come join our team and reach your maximum career potential. www.goldenchick.com