Shift Manager

Papa Johns; Rock Hill (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and excellent customer service to support restaurant profitability. You will oversee operations, enforce company policies, and uphold federal contractor requirements and E-Verify practices.

Desirable candidates will manage station duties, maintain product quality, and assist with cash handling and inventory management while supporting the team and adapting to changing demands.

Qualifications

• Experience supervising shifts in a fast-food or retail environment.
• Ability to manage multiple stations and maintain quality.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Maintain compliance with all policies, procedures and systems.
• Assist in cash management and inventory control to minimize loss.
• Support profit goals and ensure timely execution of shift duties.

Skills

Leadership

Customer service

Teamwork

Attention to detail

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an affirmative action and equal opportunity employer. The following documents are posted for reference: E-Verify Poster (English), Right to Work Poster (English), E-Verify Poster (Spanish), Right to Work Poster (Spanish).