Shift Leader

Papa Johns; Rock Hill (VA); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and excellent customer service to support restaurant profitability. The role involves executing company policies and ensuring compliance with federal, state, and local laws and ethical business practices.

Key duties include overseeing station guidelines, maintaining product quality, managing shift coverage, and contributing to cost control and inventory management using company systems.

Qualifications

• Adheres to station guidelines and standard procedures.
• Maintains product quality and customer service standards.
• Ensures shift coverage and manages cash and inventory.

Responsibilities

• Supervises shifts and work areas to ensure high quality products and customer service.
• Executes company policies, procedures, programs, and systems.
• Ensures compliance with federal, state, and local laws and ethical practices.
• Maintains product holding times and station duties (dough management, portioning, quality product prep).
• Contributes to profitability by managing costs, cash handling, and inventory per guidelines.

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an affirmative action and equal opportunity employer. The following documents are posted for reference: E-Verify Poster (English), Right to Work Poster (English), E-Verify Poster (Spanish), Right to Work Poster (Spanish).