Shift Leader

Papa Johns; Smyrna (SC); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John's Shift Leader oversees restaurant shifts and work areas to ensure high quality products and customer service, while promoting profitability and adherence to company policies and local laws.

The role includes managing shift coverage, maintaining product quality, and handling cash and inventory according to system guidelines. This position emphasizes teamwork, adaptability, and a commitment to brand standards across daily operations.

Qualifications

• Experience supervising restaurant shifts.
• Ability to manage cash handling and basic accounting.
• Monitor inventory levels and minimize loss.
• Deliver high-quality customer service and uphold brand standards.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Ensure compliance with company policies, procedures, programs, and systems.
• Maintain shift coverage and address issues promptly to keep operations smooth.
• Support profit goals through proper cash handling and inventory practices.
• Uphold safety, cleanliness, and labor cost standards.

Skills

Shift supervision

Cash management

Inventory management

Customer service

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an affirmative action and equal opportunity employer. The following documents are posted for reference: E-Verify Poster (English), Right to Work Poster (English), E-Verify Poster (Spanish), Right to Work Poster (Spanish).