Shift Leader

Papa Johns; Sugar Hill (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Papa John's in Sugar Hill, NH is seeking a Shift Leader to supervise shifts, ensure product quality, and deliver great customer service in a fast-paced setting.

You will oversee daily operations, enforce policies, manage shift coverage, and help control labor and food costs while maintaining safety and cleanliness. This role requires teamwork, reliability and the ability to adapt quickly.

Qualifications

• Supervise shifts and ensure quality and service standards.
• Adhere to policies and procedures; maintain food safety and sanitation.
• Lead a positive team environment and communicate expectations clearly.
• Monitor shift performance and address issues promptly.

Responsibilities

• Adheres to station guidelines including dough management and portioning.
• Contributes to achieving product goals and meets customer needs; follows TM handbook policies.
• Exhibits core values and maintains a collaborative attitude.
• Ensures adequate shift coverage and provides feedback to resolve issues.
• Assist in inventory control and cost management using company systems.

Skills

Leadership

Customer service

Cash handling

Food safety

Education

High school diploma

Tools

POS system

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an affirmative action and equal opportunity employer. The following documents are posted for reference: E-Verify Poster (English), Right to Work Poster (English), E-Verify Poster (Spanish), Right to Work Poster (Spanish).