Shift Leader

Papa Johns; Decatur (GA); On-site; USD 19,286 - 27,552; Full time

Job summary

Papa John's in Decatur, GA is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while supporting restaurant profitability. This role oversees daily operations, enforces company policies, and ensures compliance with safety and ethical standards.

The Shift Leader will help manage changes and maintain standards across stations, with a focus on delivering great guest experiences and efficient, compliant operations.

Qualifications

• Adheres to dough management and portioning procedures across stations.
• Maintains product quality and customer service standards.
• Follows policies, safety, and security procedures as outlined in TM handbook.

Responsibilities

• Supervises shifts and ensures adequate coverage for the restaurant.
• Contributes to achieving product goals and minimizes customer complaints.
• Exemplifies company Core Values and works well with others.
• Maintains food quality, customer service, and cost controls (food/labor, cleanliness).
• Executes cash management duties and supports inventory control to minimize loss.

Skills

Dough management

Customer service

Shift management

Cash handling

Inventory management

Food safety

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. Papa John's is an affirmative action and equal opportunity employer. The following documents are posted for reference: E-Verify Poster (English), Right to Work Poster (English), E-Verify Poster (Spanish), Right to Work Poster (Spanish).