Shift Manager

Ascent Hospitality Management; Owensboro (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Ascent Hospitality Management is seeking a Shift Manager for Huddle House in Owensboro, KY. The role involves overseeing daily operations, ensuring excellent customer service, and managing team members during shifts. Ideal candidates will have prior restaurant experience and strong communication skills.

Qualifications

• Ability to cover all shifts during normal operation.
• Ability to communicate effectively with all hourly associates.

Responsibilities

• Manage each shift and resolve issues like tardy employees and customer complaints.
• Complete daily paperwork and maintain cleanliness and sanitation standards.
• Train staff on unit operations and ensure customer satisfaction.

Skills

Communication

Teamwork

Education

Previous restaurant experience

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Shift Manager will oversee the day-to-day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to ensure the unit's profitability.
• Maintain the highest standards of cleanliness and sanitation in your unit.
• Enforce all brand standards, company policies and procedures.
• Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations.
• Ensure that each customer is completely satisfied during their visit.
• Represent the company with professionalism at all times.

QUALIFICATIONS

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun