Shift Manager

Ascent Hospitality Management; Central City (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

As a Shift Manager at a leading restaurant chain, you will oversee daily operations, ensuring outstanding service and guest satisfaction. You will manage staff, handle customer issues, and maintain high standards of cleanliness and brand compliance.

Qualifications

• Previous restaurant experience required.

Responsibilities

• Manage each shift and address issues such as tardy employees and customer complaints.
• Complete all daily paperwork to ensure the unit's profitability.
• Train all levels of staff in proper operations.

Skills

Communication

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Shift Manager will oversee the day to day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Manage each shift and address issues such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories, and all other necessary paperwork to ensure the unit's profitability.
• Maintain the highest standards of cleanliness and sanitation in your unit.
• Enforce all brand standards, company policies, and procedures.
• Train all levels of staff in proper operations of the unit, including POS systems and back-of-house functions, as well as front-of-house operations.
• Ensure that each customer is completely satisfied during their visit.
• Represent the company with professionalism at all times.

QUALIFICATIONS

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun