Shift Manager

Pet Supermarket; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Pet Supermarket is seeking a Shift Manager who is passionate about animals and customer service. In this role, you will enhance the lives of pets and their owners, manage daily operations, and lead a team to achieve sales goals. Competitive pay, full-time benefits, and opportunities for advancement are offered.

Benefits

Competitive pay

Full-time benefits & 401K

Vacation & Sick time

Room for advancement

Working with PETS!!!

Qualifications

• Minimum 1 year in a retail management role.
• Enjoy working with and around animals.

Responsibilities

• Drive sales goals and act as the Manager on Duty.
• Provide friendly customer service and product knowledge.
• Maintain a clean and organized sales floor.

Skills

Customer Focus

Motivating Others

Drive for Results

Listening

Compassion

Time Management

Delegation

Education

College degree preferred

Job description

Are you unable to resist looking at a funny cat meme while you are at work? Do you like to stop and pet every dog during your afternoon strolls? You must be an animal lover and it is time to pounce on the opportunity to become part of our Pawsome team! Apply today to this FINtastic opportunity and become a Pet Supermarket Employee.

Responsibilities/Qualifications:

As a Shift Manager, you are always striving to enhance the lives of pets and their people when customers are shopping with us. We are pawsitively passionate about all things we do, which include:

• Providing friendly customer service when Whiskers walks in looking for his purrfect new toy to paw at.
• We speak Pet; it may sound funny to humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs, and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies.
• Helping customers like Lucy, who has just found her forever home, to find the right food and accessories for a pawsitive transition.
• Delivering world-class service and solid product knowledge to our customers.
• Making a difference in our community by providing knowledge, support, and quality products, with the understanding that when a customer shops with us, their pet is OUR PET.

The ideal employee is friendly, approachable, and ready to greet customers. You will assist with daily store operations, maintain a clean and organized sales floor, and help customers feel at ease. As a Shift Manager, you will drive sales goals and act as the Manager on Duty in the absence of the Store and Assistant Manager.

What’s in it for you?

• Competitive pay
• Full-time benefits & 401K
• Vacation & Sick time
• Room for advancement
• Working with PETS!!!

Essential Duties and Responsibilities

• Prioritize, assign, and delegate daily goals, tasks, and assignments to the team, ensuring proper completion.
• Monitor customer service and sales performance, communicating observations to management.
• Recognize and celebrate team efforts and accomplishments.
• Maintain professionalism and a positive attitude, communicating effectively with staff and customers.
• Partner with the Store Manager to plan community events and develop relationships with rescue agencies.
• Lead by example in customer service, brand awareness, and loyalty.
• Ensure a safe and clean store environment, including proper animal care and feeding, and protect company assets.

Operations and Team Building

• Maintain store and brand standards, operational excellence, and safety compliance.
• Communicate store updates and ensure timely completion of required actions.
• Support inventory management, including placing orders within budget and driving sales.

Business Insight

• Monitor business performance throughout the shift and respond to needs accordingly.

Experience, Education, Certifications

• Minimum 1 year in a retail management role
• Enjoy working with and around animals
• College degree preferred

Job Requirements

• Flexible schedule including mornings, evenings, weekends, and holidays
• Valid driver’s license and access to a vehicle preferred

Physical Demands and Working Conditions

• Heavy lifting up to 55 lbs required
• Active on the sales floor, standing and moving around
• Occasional work alone and in a temperature-controlled environment
• Potential for minor injuries from pets, slips, trips, and strains

Core Competencies

• Customer Focus, Motivating Others, Drive for Results, Listening, Compassion, Time Management, Delegation

Pet Supermarket is an equal opportunity employer and Drug-Free Workplace.

About Us

We invest in our people’s development and promote from within. Our mission is to offer high-quality products at great value to improve the lives of pets and their owners. For more jobs within Pet Supermarket, Inc., please click here.