Shift Manager

RaceTrac; Ocoee (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the convenience store sector is seeking a Store Manager to oversee operations during designated shifts. The role involves delivering excellent customer service, ensuring food safety, maintaining cleanliness, and leading a team to achieve operational success. Candidates should have management experience and strong communication skills to foster a positive work environment.

Qualifications

• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide courteous and elevated experiences for guests.
• Monitor and adhere to food safety regulations.
• Maintain a clean and fully stocked store.

Skills

Customer Service

Communication

Leadership

Initiative

Education

High School Diploma or GED

Job description

Job Description:

Responsible for supporting the General Manager and Co-Manager in overseeing the profitability of one RaceTrac store during designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, cleanliness, talent leadership, and driving success.

Responsibilities:

1. Customer Service:
   • Provide courteous, frictionless, and elevated experiences for guests.
   • Foster positive and professional relationships with co-workers and guests.
   • Communicate respectfully and maintain a team-oriented attitude.
   • Complete guest transactions efficiently at the cash register or self-checkout stations and suggest complementary products.
   • Address and resolve guest concerns promptly, involving regional team members as needed.
2. Food Safety and Availability:
   • Monitor and adhere to all RaceTrac, federal, state, and local safety and food safety regulations.
   • Ensure all food offerings are available and properly stocked.
3. Cleanliness and Store Presentation:
   • Maintain a clean and fully stocked store to ensure a high-quality guest experience.
   • Execute shift duties maintaining presentation standards and representing the RaceTrac brand.
   • Clean food preparation areas and equipment according to RaceTrac standards.
4. Talent Leadership:
   • Demonstrate RaceTrac's Core Values: Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
   • Act with a servant-leader mentality, prioritizing tasks, going the extra mile, listening, communicating respectfully, and proactively solving problems.
   • Lead coaching, training, and assessment of team members, adhering to operational standards.
   • Provide feedback and performance recommendations to the General Manager.

Qualifications:

• High School Diploma or GED (in progress or completed).
• 2-3 years of work experience preferred.
• At least 1 year of management experience preferred.
• Experience in high-volume, guest-focused, transactional environments preferred.
• Excellent written and verbal communication skills.
• Initiative-taking ability.
• Ability to lift up to 50 pounds and stand, bend, or reach repeatedly with minimal breaks.
• May require obtaining and maintaining a food handler permit, depending on local or state laws.
• May require obtaining and maintaining an alcohol server permit, depending on local or state laws.

RaceTrac is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.