Shift Manager

Firehouse Subs; Oregon; On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Menu discount

Paid sick time

Training and leadership development

Advancement opportunities to GM roles

Medical benefits for full-time

Dental and vision benefits

Team-focused work environment

Job summary

Firehouse Subs is seeking a dependable Shift Manager to lead daily operations on assigned shifts, guide Team Members, and uphold brand standards. This role offers growth into higher leadership roles and a chance to develop strong hospitality leadership skills.

The position endorses part-time or full-time hours with opportunities for advancement, and emphasizes guest satisfaction, food safety, and teamwork throughout each shift.

Qualifications

• Leadership and team supervision experience.
• Strong communication and problem-solving skills.
• Ability to direct and coach team during shifts.
• Commitment to food safety and guest satisfaction.

Responsibilities

• Lead the shift and provide clear direction to Team Members.
• Position the team effectively and adjust to business needs.
• Set expectations, delegate responsibilities, and follow up.
• Lead the team with urgency during peak periods.
• Provide friendly, Heartfelt Service and ensure the team does the same.
• Coach Team Members and give feedback in the moment.
• Ensure food quality, accuracy, cleanliness, and Firehouse Subs standards.
• Monitor productivity and adjust labor on shift.
• Handle guest concerns and resolve issues.
• Complete opening/closing, cash-handling, and shift-management duties.
• Follow and enforce food safety and workplace safety standards.
• Communicate shift information to management.
• Support training and development of Team Members.

Skills

Leadership

Team Management

Communication

Problem Solving

Guest Service

Education

Oregon Food Handler Certificate

ServSafe Certification (preferred)

Job description

Shift Manager – Firehouse Subs

Part-Time or Full-Time | Hourly Leadership Position | Growth Opportunities

Lead the Shift. Develop the Team. Take Ownership.

We're looking for a dependable, motivated leader to join Firehouse Subs as a Shift Manager.

As a Shift Manager, you'll take responsibility for leading the restaurant during your assigned shifts. You'll direct the team, maintain our standards, take care of our guests, and help create an environment where people know what's expected and work together to get results.

This is a great opportunity for someone ready to build leadership skills and grow into greater responsibility.

What You'll Do

• Lead the shift and provide clear direction to Team Members
• Position the team effectively and adjust as business needs change
• Set expectations, delegate responsibilities, and follow up
• Lead the team with urgency during peak periods
• Provide friendly, Heartfelt Service and ensure the team does the same
• Coach Team Members and provide feedback in the moment
• Ensure food quality, accuracy, cleanliness, and Firehouse Subs standards are maintained
• Monitor productivity and make appropriate labor adjustments during the shift
• Handle guest concerns and make things right when problems occur
• Complete opening, closing, cash-handling, and shift-management responsibilities accurately
• Follow and enforce food safety and workplace safety standards
• Communicate important shift information and operational concerns to restaurant management
• Support training and development of Team Members

What Success Looks Like

Successful Shift Managers don't simply work alongside the team — they lead the team.

• Show up on time, prepared, and ready to lead
• Know what needs to happen and make sure it gets done
• Put people in the right positions and communicate clear expectations
• Stay aware of the entire restaurant instead of focusing on only one station
• Lead with urgency and keep the team productive during busy periods
• Coach problems in the moment instead of walking past them
• Take ownership when something goes wrong and work toward a solution
• Maintain high standards even when the GM isn't there
• Communicate clearly with the next leader and management team
• Develop Team Members and help build a stronger team

Pay & Benefits

• Shift Managers start $2/hour above the applicable minimum wage, plus tips.
• Employees average approximately $3/hour in tips (tips vary and are not guaranteed)
• 25% discount on the entire menu, with opportunities to earn a higher employee meal discount
• Paid sick time
• Paid training and ongoing leadership development
• Opportunities for advancement to Assistant General Manager, General Manager, and beyond
• Medical benefits available to eligible full-time employees, with 50% of the medical premium paid by the employer
• Dental and vision benefits available to eligible full-time employees
• Supportive, team-focused work environment

Position Details & Requirements

• Part-time or full-time, hourly, non-exempt position
• Flexible availability, including evenings, weekends, and holidays as needed
• Full-time positions are expected to average 30+ hours per week
• Previous restaurant or leadership experience is preferred, but not required for the right candidate
• Strong communication and problem-solving skills
• Ability to confidently provide direction and feedback to others
• Oregon Food Handler Certificate required
• ServSafe certification preferred or willingness to obtain as required
• Ability to stand for the duration of the shift
• Ability to lift up to 50 lbs.
• Ability to climb a ladder
• Ability to perform the essential functions of the position, with or without reasonable accommodation

Our Mission: To Carry On Our Commitment To and Passion For: Hearty and Flavorful Food, Heartfelt Service, and Public Safety.

If you're dependable, take ownership, enjoy helping others succeed, and are ready to grow as a leader, we'd love to meet you.

Firehouse Subs is a fast-casual restaurant brand founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris and Robin Sorensen. Known for hot subs made with quality meats and cheeses, the brand reached its 1,500th restaurant in August 2026, with locations across the United States and internationally. Firehouse Subs combines a focus on food and guest service with a commitment to supporting first responders. Through the Firehouse Subs Public Safety Foundation, the brand helps provide lifesaving equipment and resources to public safety organizations. Firehouse Subs is part of Restaurant Brands International.