Shift Manager

Ontario Trillium Foundation; Orange (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Earned PTO

Flexible scheduling

Paid training and development

Employee discounts on all Dunkin’

Opportunities for continued growth

Job summary

Dunkin’ is seeking a Shift Manager to lead one of our teams in Orange, MA. You will guide crew on guest service, support daily operations, and ensure smooth food prep and cash handling during your shift.

You should bring leadership experience in food service or retail, strong communication, and a can-do attitude. Flexible hours include mornings, evenings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus).
• Strong communication and customer service skills.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Lead by example and support your team in delivering guest service.
• Keep operations running smoothly including food prep, inventory, and cash handling.
• Train and coach crew members to perform at their best.
• Ensure the store stays clean, safe, and compliant with standards.

Skills

Leadership

Customer service

Communication

Multitasking

Flexibility

Job description

Why Dunkin’?
America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Managers. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Earned PTO

• Flexible scheduling

• Paid training and development

• Employee discounts on all your Dunkin’ favorites

• Opportunities for continued growth

What You’ll Do:
As a Shift Manager, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service

• Keep operations running smoothly - prepping food, managing inventory, or handling cash

• Train and coach crew members to be their best

• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards

• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)

• A positive attitude and strong communication skills

• Ability to multitask and stay cool under pressure

• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays

• A team-first mindset and a passion for great coffee and customer service