Shift Manager

Taco Bell; Norwell (MA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay

Job summary

Taco Bell in Norwell, MA is seeking a Shift Lead to drive performance and guest satisfaction. You will lead shifts with energy, coach teammates, and partner with management to execute business initiatives.

Responsibilities include ensuring MIC routines, overseeing team tasks, maintaining food safety and quality, resolving guest concerns, and delivering constructive feedback to the GM. This role emphasizes leadership in a fast-paced environment.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication, management, and organizational skills.
• Accessibility to dependable transportation.
• Ability to operate a cash register and make change.
• Maintains health and safety standards.

Responsibilities

• Execute the MIC (Manager in Charge) Success Routine and prioritize customer needs.
• Oversee Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive feedback to Team Members.
• Actively participate in training Team Members.
• Assist GM with screening Team Member candidates.
• Assist with labor, inventory, and cash controls.
• Oversee product preparation, rotation, portioning, cooking, and holding times.
• Support facility maintenance and health/safety standards.

Skills

Leadership

Customer service

Cash handling

Communication

Tools

POS systems

Job description

About the Job:

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future