Shift Manager

Taco Bell; North Chicago (IL); On-site; USD 32,000 - 38,000; Full time

Job summary

A leading franchisee of Taco Bell is looking for a Shift Lead to support the Restaurant General Manager and ensure great work shifts. This role involves overseeing team duties, ensuring food quality, and maintaining a safe environment for both Team Members and customers.

Qualifications

• Experience in a fast-paced restaurant environment preferred.
• Ability to handle customer complaints effectively.
• Leadership skills to guide Team Members.

Responsibilities

• Support Restaurant General Manager by running shifts effectively.
• Ensure Team Members serve quality food and maintain restaurant safety.
• Handle customer complaints and provide positive feedback to Team Members.

Skills

Customer service

Problem solving

Team leadership

Communication

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.