Shift Manager

Taco Bell; Morton Grove (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A franchise of Taco Bell is looking for a Shift Lead to support the Restaurant General Manager. This role involves ensuring quality food service, managing shifts, and guiding team members to maintain a safe and positive restaurant environment. Ideal candidates will have strong customer service skills and an ability to effectively communicate and resolve issues.

Qualifications

• Ability to solve customer complaints quickly and positively.
• Provide feedback to team members in a constructive manner.
• Communicate effectively with restaurant management.

Responsibilities

• Support the RGM by managing work shifts effectively.
• Ensure team members fulfill their assigned duties and serve safe food.
• Maintain a safe environment for team members and customers.

Skills

Customer Service

Communication

Problem Solving

Team Leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.