Shift Manager

Taco Bell; Skokie (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A franchise of Taco Bell is looking for a Shift Lead to assist the Restaurant General Manager. The role involves managing work shifts, ensuring quality service, handling customer complaints, and guiding Team Members while maintaining a safe and welcoming environment.

Qualifications

• Willingness to support the team and guide others.
• Ability to handle customer complaints effectively.
• Open and honest communication with management.

Responsibilities

• Support Restaurant General Manager by running shifts and meeting standards.
• Ensure Team Members complete assigned duties.
• Maintain a safe working environment.
• Follow cash, security, inventory policies.

Skills

Problem Solving

Customer Service

Communication

Leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.