Shift Manager

guernseysonic; Normal (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

guernseysonic, located in Normal, Illinois, is seeking an operational supervisor to lead restaurant duties. This role involves supervising various stations, ensuring compliance with cleanliness and operational standards, and providing training to new employees.

The ideal candidate will have restaurant knowledge, effective communication skills, and the ability to manage multiple tasks. Expect a minimum of 30 hours per week, including nights and weekends.

Qualifications

• Knowledge of restaurant or retail operations.
• Strong verbal and written communication abilities.
• Ability to follow directions and multi-task effectively.

Responsibilities

• Perform and supervise station duties to meet operational standards.
• Lead new employee orientation and training.
• Ensure compliance with company policies and sanitation standards.
• Lead shift meetings and manage customer complaints.
• Stock and move food product safely.

Skills

General restaurant or retail knowledge

Effective verbal and written communication skills

Multi-tasking

Leadership

Basic math and reading skills

Job description

Position Summary:

This position performs, leads, and supervises basic operational duties to provide quality products and service to guests.

Essential Job Duties:

• Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards
• Assist with new employee orientation and training
• Comply with all company policies, procedures, and operational standards
• Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Lead shift meetings
• Report customer or employee complaints/issues to MOD
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Knowledge/Skills
• General restaurant or retail knowledge
• Basic math and reading skills
• Effective verbal and written communication skills
• Ability to follow directions
• Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions