Shift Manager

Grand River Casino; Mobridge (SD); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Starting pay $20.00 - $25.40 DOE

Job summary

Grand River Casino in Mobridge, SD seeks a skilled shift supervisor to lead the Gaming Department. You will supervise staffing, enforce policies, ensure regulatory compliance, and safeguard financial controls while maintaining high standards of dealing and guest service.

You will work closely with Surveillance and Security, manage VIP guests, resolve disputes, and support sports betting operations. A Bachelor’s degree is preferred with training in Slots/Table Games and RBS certification highly

Qualifications

• Must be age 21 or older.
• Must qualify for a Tribal Key gaming license.
• Bachelor’s degree preferred. Technical training in Slots and/or Table Games required.
• Must be able to communicate in the primary language used in the workplace.
• Minimum 2 years’ supervisory casino experience; 3 years overall gaming experience.

Responsibilities

• Responsible for profitable operation of the shift including staffing, discipline, and staff motivation.
• Maintain gaming laws, internal controls, policies, and procedures.
• Safely and accurately control funds assigned to the casino operation.
• Ensure proper functioning of equipment and minimize downtime; maintain dealing standards.
• Supervise prize verifications and payouts using established procedures.
• Identify regular and VIP guests; extend recognition and goodwill.
• Handle disputes and complaints in a diplomatic, timely manner.
• Be RBS certified and practice this knowledge daily.
• Collaborate with Surveillance and Security to protect safety and welfare.
• Resolve guest questions about sports betting and other disputes.
• Maintain Title 31 Compliance accurately.
• Other duties as assigned.

Skills

Supervisory experience

Staff motivation

RBS certification

Customer dispute handling

Education

Bachelor's degree preferred

Technical training in Slots/Table Games

Tools

Computer literacy

Job description

Highest pay in the areaBest benefits in the marketApply now and join our team!Starting Pay $20.00 - $25.40 (DOE)SUMMARY:To oversee and have total responsibility for the management and operations of the casino Gaming Department during his/her shift. To assist the Gaming Manager in the overall efficient and profitable operation of the Gaming Department.DUTIES AND RESPONSIBILITIES:Responsible for the profitable operation of the shift including adequate staffing, appropriate discipline in accordance with Enterprise policy, and motivation of staff.Responsible for the maintenance of all gaming laws, internal controls, policies, and procedures of Enterprise.Responsible for the safe and accurate control of funds assigned to and derived from the casino operation.Accountable for the proper functioning of equipment and must take corrective action where necessary to minimize downtime, and for proper dealing standards.Supervise game prize verifications and payouts using established procedures.Identify regular and VIP guests and extend recognition and goodwill to them.Handle disputes and complaints which are brought to his/her attention in a diplomatic, professional, and timely manner.Be RBS certified and practice this knowledge daily.Work closely with Surveillance and Security to ensure the safety and financial welfare of the Enterprise.Will be responsible for helping resolve guest questions and issues regarding sports betting. As well as handling all customer disputes.Maintaining Title 31 Compliance accurately.Other duties as assigned.PREREQUISITES:Must be age 21 or older. Must qualify for a Tribal Key gaming license.EDUCATION:Bachelor’s degree preferred. Technical training in Slots and/or Table Games required. Must be able to communicate in the primary language used in the workplaceEXPERIENCE:Minimum 2 years’ experience in a professional, supervisory position within a casino environment. Responsible for human and material resources requiring sound decision making. Must possess a minimum of 3 years overall gaming experience. Must be computer literate.PHYSICAL:Cannot be color blind. Position requires bending, reaching, standing, walking, sitting, finger dexterity, grasping, and repetitive motions.