OPERATIONS SHIFT MGR

Q Casino + Resort; Dubuque (IA); On-site; USD 60,000 - 85,000; Full time

Job summary

Q Casino + Resort seeks a Shift Manager to oversee daily operations of Table Games, Slot and Sportsbook on assigned shifts. You will ensure compliance with policies, procedures and IRGC regulations while maintaining guest service and a professional work environment.

Supervisory duties include guiding Table Games and Slot staff and coordinating disciplinary actions as needed. The role requires 3-4 years in operations and supervisory experience, plus strong leadership and communication skills.

Qualifications

• 3-4 years Operations experience.
• 3-4 years Supervisory experience.
• Must be skilled in all aspects of Casino Operations.
• Must possess knowledge of Word and Excel.

Responsibilities

• Oversees scheduling for Slot, Sportsbook, and Table Games on the Operations shift.
• Ensures staff understand procedural standards, protections, and dealing procedures.
• Monitors guest service and maintains professional work atmosphere.
• Investigates and resolves guest complaints for Operations.

Skills

Leadership

Casino operations

Communication

Staff scheduling

Tools

Word

Excel

Job description

Q CASINO + RESORTCasino Operations Shift ManagerBASIC FUNCTIONOversees daily operations of the Table Games, Slot and Sportsbook (Operations) Departments on assigned shift. Ensures the Operations Department is run according to policies, procedures and IRGC regulations. In the absence of Department Heads from any department, will ensure proper guest service, a professional work atmosphere and duties are being fulfilled in all departments. Keeps all Department Heads informed of day-to-day situations and business needs.ORGANIZATIONAL RELATIONSHIPSReports to: Casino Operations ManagerSupervises:Table Games SupervisorsTable Games DealersLead Slot TechSlot TechSlot AttendantSportsbook SupervisorSportsbook WriterHousekeepingOther (As needed)SPECIFIC DUTIES AND RESPONSIBILITIESOversees the scheduling of Slot, Sportsbook, and Table Games (Operations), including scheduling for any trainingProvides Operation informational huddlesAttendance Enterprise and time card verification for OperationsEnsures all Operations staff understand procedural standards, game protections and dealing procedures are followed at all timesSupervising Jackpot PayoutsProviding a Jackpot Report at the end of the shift.Slot Pouch Bank verificationOffset database verification for all applicable jackpotsOverrides and Short Pays for hand paysSlot Progressive LogsCorrects Operations errors and recommends disciplinary actions as necessaryAssigns departmental duties as necessaryEnsures excellent guest service, utilizing effective training and communication opportunitiesEnsures honesty and integrity of the Operations Department during assigned shiftCompletes written evaluations and submits to Human Resources in a timely mannerMonitors and documents disciplinary issues, including attendance and submits documentation to Human Resources in a timely mannerEnsures compliance with all departmental, company, gaming, state and federal laws, policies and procedures, including Title 31 complianceManages/delegates all inventory issues, such as ordering supplies, inventory control and equipment maintenanceAssists in administering Operations departmental policies and activities.Investigates and resolves guest complaints/disputes for Operations Departments and will assist with other departments, in the absence of applicable department headsInvestigates and makes decisions regarding situations involving possibly intoxicated guests, or which could result in a guest’s ejection from casinoProvides approval for personal checks up to $500, in the absence of other authorized personnelOther duties as assignedEDUCATION, TRAINING AND EXPERIENCEMust be skilled in all aspects of Casino OperationsMust possess knowledge and experience with Word and Excel3-4 years Operations experience3-4 years Supervisory experienceSTANDARDS OF PERFORMANCEExcellent leadership skillsExcellent oral communication skillsExcellent written communication skillsExcellent customer service skillsExtensive knowledge of GamingMust be able and willing to work non-traditional schedules, particularly nights, weekends and holidaysMust be knowledgeable of IRGC rules and regulationsMust be knowledgeable to Q Casino Internal ControlsMust possess a valid IRGC gaming licenseMENTAL AND PHYSICAL REQUIREMENTSStanding for extended periods of time.WORKING ENVIRONMENT AND CONDITIONSInside working environmentIrregular work schedules, including nights, weekends and holidaysEQUIPMENT AND TOOLSGeneral office equipment including, but not limited to:ComputerCopierRadioOther