Shift Manager

Taco Bell; Marengo (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

Un franchisé de Taco Bell recherche un Shift Lead pour aider à gérer les quarts de travail et maintenir des normes élevées de service. Vous serez responsable d’assurer la qualité des aliments, de résoudre les problèmes des clients, et de soutenir l’équipe pour un environnement de travail sécurisé. Si vous avez de l'expérience en gestion et un sens aigu du service à la clientèle, ce poste est fait pour vous.

Qualifications

• Expérience en gestion d'équipe ou rôle similaire.
• Capacité à suivre les procédures de sécurité et qualité.
• Attitude positive et orientée client.

Responsibilities

• Supporter le RGM en gérant les quarts de travail.
• Assurer un service alimentaire sûr et de qualité.
• Gérer les plaintes clients rapidement et efficacement.

Skills

Résolution de problèmes

Communication

Leadership

Job description

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit.

Shift Lead behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory and labor policies and procedures.