Shift Manager

Perkins Restaurant & Bakery; Chaska (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

Flexible Schedule

Educational Discounts

Laptop for Employees

Job summary

Huddle House seeks a Shift Manager to oversee daily restaurant operations, delegate tasks, supervise staff, and resolve on-the-job issues. You will provide excellent customer service and partner with the franchise to support smooth shifts.

The role requires strong communication, leadership and hands-on problem solving, with a focus on guest satisfaction and operational efficiency across the unit.

Qualifications

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Experience in a restaurant environment preferred.

Responsibilities

• Manage each shift and address issues like tardy staff, customer complaints, and deliveries.
• Ensure high customer satisfaction as the top priority.
• Complete daily unit paperwork and inventories to support profitability.
• Maintain cleanliness and sanitation standards at all times.
• Enforce brand standards, policies, and procedures.
• Represent the company professionally and treat staff with dignity.
• Train staff on POS systems, back-of-house and front-of-house operations.

Skills

Communication

Staff coordination

Customer service

Job description

Benefits:

• Paid time off


• Parental leave


• Competitive salary


• Employee discounts


• Flexible schedule

Our Purpose

Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together, over Delicious Food, Served from the Heart.

Our Values

• Commitment to Excellence


• Work Hard


• Teamwork


• Make a Difference


• Have Fun

Company Overview

Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving “Any Meal. Any Time.” The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview

The Shift Manager will oversee the day to day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.

Responsibilities:

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.


• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.


• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.


• Maintain the highest standards of cleanliness and sanitation in your unit at all times.


• Enforce all brands standards, company policies and procedures.


• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.


• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Qualifications:

• Ability to communicate effectively with all hourly associates


• Ability to cover all shifts during the normal operation of the unit


• Previous restaurant experience required

Benefits & Perks:

• Competitive Pay


• Comprehensive Health Benefits


• Flexible Schedule


• DeVry University Educational Discounts with complimentary laptop for Employees & dependents

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.