Shift Manager

Huddle House; Forest (VA); On-site; USD 17,908 - 20,664; Full time

Job summary

A popular restaurant franchise in Virginia is seeking a Shift Manager to oversee daily operations and ensure customer satisfaction. Responsibilities include managing shifts, handling customer complaints, and maintaining cleanliness and standards. The ideal candidate should have previous restaurant experience and effective communication skills. This position offers a competitive hourly wage ranging from $13.00 to $15.00.

Qualifications

• Previous restaurant experience required.
• Ability to cover all shifts during normal operation.
• Ability to communicate effectively with all hourly associates.

Responsibilities

• Manage each shift and resolve issues like tardy employees and customer complaints.
• Complete daily paperwork for unit's profitability.
• Maintain cleanliness and sanitation standards.
• Train staff on POS systems and operations.
• Ensure customer satisfaction during visits.
• Represent the company professionally.

Skills

Effective communication

Customer service

Teamwork

Job description

Job Summary

The Shift Manager will oversee the day‑to‑day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities

• Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
• Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability.
• Maintain the highest standards of cleanliness and sanitation in your unit.
• Enforce all brand standards, company policies and procedures.
• Train all levels of staff in proper operations of the unit for POS systems and back‑of‑house functions to all levels of front‑of‑house operations.
• Ensure that each customer is completely satisfied during their visit.
• Represent the company with professionalism at all times.

Qualifications

• Ability to communicate effectively with all hourly associates.
• Ability to cover all shifts during the normal operation of the unit.
• Previous restaurant experience required.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Company Purpose

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it.

Compensation: $13.00 - $15.00 per hour.

The franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.